We continue to have troubles with the club's computer booking system. This problem started in the middle of December and manifests itself by a users computer screen 'freezing' when they try to make a booking on the system with the address http://18.104.22.168/ifacts/gcsbook.dll/login shown in the address bar. To recover from this problem the computer server in the office must be restarted and now the pro-shop staff can do this when they come into work in the morning. The problem usually becomes apparent in the early evening.
What is happening to resolve the problem ? Unfortunately during the Christmas/New year period not too much as the company that we use for advanced operating system support is not available. The computer uses an operating system called Windows Small Business Server 2011 and the setup of the computer application is complex and bears little resemblance to the Windows computers that we all have at home. Over the period of this problem we have systematically tried to eliminate potential causes of the server computer crashing but so far have had no success.
What can be done in the meantime ? The booking system is normally operational during the period from 07:30 pm until around 5pm - bookings can be made in this period.
Update Monday 5th Jan
The server for the last couple of days, has been performing faultlessly, so it is hoped that the last remedy has worked. Watch this space.
Update Tuesday 6th at 6am
So the fault remains with the system stopping sometime overnight. The company that provides operating system support is now back at work and is looking at other possibilities .